Muriel Pacheco
Work With Me
/ SYSTEMS + AUTOMATION /
Your business already has the tools. But even good systems need to be maintained, troubleshooted, and improved over time.
/ THE PROBLEM /
You added a new service. Changed your onboarding process. Hired someone. Started tracking something differently. Added another platform…
And suddenly the workflow that made perfect sense six months ago doesn't quite fit anymore.
That's normal.
The problem is when nobody is responsible for keeping up with those changes.
Small fixes get added to a list. Manual work starts creeping back in. Automations break. Information ends up in the wrong place. Your team creates workarounds because fixing the actual system keeps getting pushed to later.
This service gives that work an owner.
/ SYSTEMS SUPPORT /
01
Maintaining existing automations, troubleshooting problems, updating workflows, and building new automations as needs come up.
03
Looking at how work currently moves through the business and finding places where the process can be simpler, clearer, or less manual.
04
NEW SYSTEM NEEDS
Building smaller workflows, automations, dashboards, forms, databases, and other system components as your business changes.
05
TROUBLESHOOTING
Figuring out why something isn't working, repairing it, testing it, and making sure the fix actually solves the problem.
— PAULO, BRAND AND WEBSITE DESIGN AGENCY OWNER
/ HOW IT WORKS /
I start by learning how your current systems work, what needs attention, and what you want them to do better.
From there, I take responsibility for keeping them working and improving them as the business changes.
001
LEARN THE SYSTEM
I'll get familiar with the platforms you're using, how they're connected, what each one is responsible for, and how your team actually uses them.
002
HANDLE WHAT NEEDS ATTENTION
We'll identify existing issues, improvements you've been putting off, and the things that need to be maintained regularly.
I'll start working through the agreed priorities while continuing to learn the system.
003
KEEP IT WORKING
As the business changes, I'll make updates, troubleshoot problems, improve workflows, and build smaller additions as needed.
You don't have to start from zero explaining your entire setup every time something needs attention.
/ THE FIT /
This is for established businesses that rely on their systems every day and can't afford to let maintenance, fixes, and improvements keep getting pushed aside.
WE’RE PROBABLY A GOOD FIT IF:
YOUR BUSINESS RELIES ON ITS SYSTEMS
Your systems have become an important part of how the business operates.
THERE'S ALWAYS SOMETHING TO IMPROVE
System updates and improvements keep coming up, but no one is responsible for actually handling them.
MANUAL WORK IS CREEPING BACK IN
Your team has started creating workarounds or doing things manually that the system could be handling better
YOUR SYSTEMS NEED TO KEEP EVOLVING
Automations need updating, workflows change, new needs come up, and the setup has to change with the business.
YOU WANT SOMEONE WHO ALREADY KNOWS THE SETUP
You'd rather have an expert handle your systems than hire a different freelancer every time something needs to be maintained or changed.
Your monthly retainer gives your business dedicated systems support for ongoing maintenance, troubleshooting, improvements, automations, and smaller builds as your needs change.
Engagements start at $1,500/month. Your exact scope and monthly capacity will be determined based on your current systems and the level of ongoing support you need.
/ FAQ /
WHAT PLATFORMS DO YOU WORK WITH?
CAN YOU BUILD NEW THINGS AS PART OF THE RETAINER?
WHAT IF I ONLY NEED ONE SYSTEM FIXED?
IS THIS THE SAME AS OPERATIONS MANAGEMENT?
IS THERE A MINIMUM COMMITMENT?
/ READY WHEN YOU ARE /
If you're looking for someone who specializes in your systems, take ownership of what needs attention, and continue improving it as your business changes, inquire below.